Privacy policy

PRIVACY POLICY

IMPERO BRAND LTD

Plans To Prosper.

Your privacy matters.

This Privacy Policy explains how IMPERO BRAND LTD (“IMPERO,” “we,” “us” or “our”) collects, uses, stores and protects your personal information when you visit our website, shop with us or otherwise interact with IMPERO.

By using our website, you acknowledge the practices described in this Privacy Policy.

01 — INFORMATION WE COLLECT

We collect information that allows us to operate IMPERO, fulfil orders, improve your experience and communicate with you.

INFORMATION YOU PROVIDE

When you place or attempt to place an order, create an account, contact us, subscribe to marketing or otherwise interact with IMPERO, we may collect information including:

Your name
Email address
Phone number
Billing address
Delivery address
Order and purchase information
Account information
Information you choose to provide when contacting us

Payment information is processed through our payment providers. IMPERO does not necessarily receive or store your full payment card details directly.

INFORMATION COLLECTED AUTOMATICALLY

When you browse our website, certain information may be collected automatically, including:

Your IP address
Browser and device information
Time zone
Cookie information
Pages and products viewed
How you interact with our website
Websites, advertisements or search terms that directed you to IMPERO

This information helps us understand how people discover and experience the brand.

02 — HOW WE USE YOUR INFORMATION

We use personal information where necessary to operate our business and provide our services.

This may include using your information to:

Process and fulfil orders
Arrange payment, delivery, returns and refunds
Provide order confirmations and updates
Communicate with you about your purchases
Respond to enquiries and provide customer support
Maintain and improve our website
Understand how customers interact with IMPERO
Prevent fraud, misuse and other potentially harmful activity
Comply with legal and regulatory obligations
Protect the rights, property and security of IMPERO and our customers

Where permitted, we may also use information to personalise your experience and better understand which products, content and campaigns are relevant to our audience.

03 — MARKETING & ADVERTISING

If you choose to receive marketing from IMPERO, we may contact you about:

New releases
Restocks
Early access
Collections
Campaigns
Events
Offers
Other IMPERO updates

You can unsubscribe from email marketing at any time using the unsubscribe option included in our marketing communications.

Where applicable, we may also use cookies and similar technologies to understand the effectiveness of our advertising and to show you advertising that may be more relevant to your interests.

Your choices regarding cookies and marketing can be managed through the options provided on our website and within relevant communications.

04 — COOKIES & TRACKING TECHNOLOGIES

Our website may use cookies, pixels and similar technologies to operate correctly, remember preferences, understand website performance and support advertising.

Some cookies are necessary for the website and checkout to function.

Others may be used for analytics, personalisation or advertising, subject to applicable consent requirements.

Where required by law, non-essential cookies will only be used after you have provided the appropriate consent.

You can manage available cookie preferences through our website or your browser settings.

05 — HOW WE SHARE INFORMATION

We do not sell your personal information in the ordinary meaning of selling personal data for money.

We may share information with trusted companies that help us operate IMPERO, including providers involved in:

Ecommerce
Payment processing
Order fulfilment and delivery
Website hosting
Analytics
Customer support
Marketing and advertising
Fraud prevention
Other services necessary to operate our business

Our online store is powered by Shopify, which processes certain information in connection with your use of our store.

We may also use analytics and advertising services, including services provided by Google and other platforms we choose to work with.

These providers may process information according to their own privacy policies and our arrangements with them.

We may also disclose information where required by law, regulation, legal process or where reasonably necessary to protect our rights or the rights and safety of others.

06 — INTERNATIONAL DATA TRANSFERS

Some of the companies and technology providers we work with may process information outside the United Kingdom.

Where personal information is transferred internationally, we take appropriate steps where required to ensure that the information receives an appropriate level of protection in accordance with applicable data protection law.

07 — HOW LONG WE KEEP YOUR INFORMATION

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected.

The length of time may depend on factors including:

Whether you have an active relationship with IMPERO
Our accounting and tax obligations
Legal and regulatory requirements
Fraud prevention
Resolving disputes
Enforcing our agreements

When information is no longer required, we will delete, anonymise or otherwise securely dispose of it where appropriate.

08 — HOW WE PROTECT YOUR INFORMATION

We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.

We also work with established technology and payment providers to help maintain the security of our online store and transactions.

However, no online system, website or method of electronic transmission can be guaranteed to be completely secure.

09 — YOUR PRIVACY RIGHTS

Depending on where you live and the circumstances in which we process your information, you may have rights regarding your personal data.

These may include the right to:

Access — Request a copy of the personal information we hold about you
Correction — Ask us to correct inaccurate or incomplete information
Deletion — Ask us to delete your personal information in certain circumstances
Restriction — Ask us to restrict how your information is processed in certain circumstances
Objection — Object to certain uses of your personal information
Data Portability — Request certain information in a structured, commonly used and machine-readable format
Withdraw Consent — Withdraw consent where we rely on your consent to process information
Marketing Opt-Out — Stop receiving direct marketing communications from us

These rights are subject to applicable law and may not apply in every circumstance.

To exercise your rights, contact us at:

info@imperobrand.com

We may need to verify your identity before completing certain requests.

10 — CHILDREN'S PRIVACY

IMPERO is not intended to knowingly collect personal information from children where doing so would be contrary to applicable law.

If we become aware that personal information has been collected in circumstances where parental or guardian consent was legally required but not obtained, we will take appropriate steps to address it.

11 — THIRD-PARTY WEBSITES

Our website may contain links to websites or services operated by third parties.

Once you leave IMPERO, the privacy practices of those third parties may apply.

We are not responsible for the privacy practices, security or content of third-party websites and recommend reviewing their privacy policies before providing personal information.

12 — CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time to reflect changes to IMPERO, our technology, the services we use or our legal obligations.

The latest version will always be available on this page.

Where appropriate, we will make reasonable efforts to bring significant changes to your attention.

13 — CONTACT

Questions about your privacy or how IMPERO handles your information?