All orders have a 2–3 business day processing time before dispatch (excluding weekends and holidays; custom/pre-order items may vary).

• UK (Domestic):

Standard 5–7 business days

Express 2–3 business days

• International:

Standard 10–20 business days

Express 5–10 business days

Carriers used: Royal Mail, UPS, and Evri.

Returns are accepted within 30 days of delivery — items must be unworn, unwashed, in original condition with tags attached. To start a return, email info@imperobrand.com with your order number and reason, then wait for authorisation before shipping back.

Non-returnable: gift cards, sale items, underwear/swimwear. Refunds are processed within 10 business days to the original payment method. For exchanges, return the item and place a new order.

The current IMPERO pieces are designed with an intentional oversized, relaxed fit — this is part of the aesthetic. If you prefer a closer fit, we recommend sizing down.

Each product carries a detailed size guide to help you find your fit:

• IMPERO Classic Jersey — includes body length, pit-to-pit, and sleeve measurements across all sizes.
• IMPERO Everyday Hoodie — chest measurements from XS to L.
• IMPERO Everyday Joggers — waist measurements from XS to L.

To find your size, locate the size guide on each product page. We recommend measuring yourself and comparing against the chart before ordering — this is the most reliable way to get the right fit first time.

Still unsure? Email us at info@imperobrand.com and we'll help you find the right size.

We process orders quickly, so we cannot always guarantee changes or cancellations once an order is confirmed. Contact us as soon as possible at info@imperobrand.com with your order number and we'll do our best to help. If your order has already been dispatched, we're unable to cancel it — but you're welcome to return it once it arrives, in line with our 30-day returns policy.

We accept Apple Pay, Amex, Klarna, Shop Pay, Visa, and all major payment methods.

Yes. IMPERO ships internationally, though customers are responsible for any customs duties and taxes. We do not ship to P.O. Boxes or APO/FPO addresses.