How long will orders take to arrive?
All orders have a 2–3 business day processing time before dispatch (excluding weekends and holidays; custom/pre-order items may vary).
- UK (Domestic): Standard 5–7 business days · Express 2–3 business days
- International: Standard 10–20 business days · Express 5–10 business days
Carriers used: Royal Mail, UPS, and Evri.
What is your return & exchange policy?
Returns are accepted within 30 days of delivery — items must be unworn, unwashed, in original condition with tags attached. To start a return, email info@imperobrand.com with your order number and reason, then wait for authorisation before shipping back.
Non-returnable: gift cards, sale items, underwear/swimwear. Refunds are processed within 10 business days to the original payment method. For exchanges, return the item and place a new order.
Do you ship internationally?
Yes. IMPERO ships internationally, though customers are responsible for any customs duties and taxes. We do not ship to P.O. Boxes or APO/FPO addresses.
What payment methods are accepted?
We accept Apple Pay, Amex, Klarna, Shop Pay, Visa, and all major payment methods.
Can I change or cancel my order after placing it?
We process orders quickly, so we cannot always guarantee changes or cancellations once an order is confirmed. Contact us as soon as possible at info@imperobrand.com with your order number and we'll do our best to help. If your order has already been dispatched, we're unable to cancel it — but you're welcome to return it once it arrives, in line with our 30-day returns policy.